Return and refund policy

This Refund & Return Policy applies to all purchases made through Briset London, operated by RAX DIGITAL ENTERPRISE LTD (Company No. 17096388), registered in England and Wales with its registered office at 49 Scotsdale Road, London, SE12 8BS, United Kingdom.

By placing an order on our website, you agree to the terms set out in this policy.

Your Right to Cancel

If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days from the day you receive your goods, without giving any reason.

To exercise your right to cancel, you must inform us by email at brisetlondon.uk@gmail.com before the cancellation period expires.

Return Conditions

To be eligible for a return:

• The item must be returned within 14 days after notifying us of cancellation;
• The item must be unused, unworn and in its original condition;
• The item should be returned in its original packaging where possible;
• You must contact us before returning any item.

We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics and functioning.

How to Start a Return

To request a return, please contact us at brisetlondon.uk@gmail.com with your order number and reason for return. We will provide instructions for returning your item.

Please do not send items back without prior approval, as unauthorised returns may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 14 days of receiving the returned goods or proof of return.

If standard delivery was paid, this cost will also be refunded where required by law. Additional delivery costs for premium shipping options are non-refundable.

Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or not as described, you are responsible for the cost of returning the goods.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us immediately at brisetlondon.uk@gmail.com and include your order number and, where possible, photographic evidence.

Nothing in this policy affects your statutory rights under UK consumer law.

Exclusions

We may refuse returns or provide only partial refunds where permitted by law, including where items show signs of use beyond reasonable inspection.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Briset London
RAX DIGITAL ENTERPRISE LTD
Company No. 17096388
49 Scotsdale Road, London, SE12 8BS, United Kingdom
Email: brisetlondon.uk@gmail.com
Phone: +44 7857 714037